Privacy and Security
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Privacy
Our site uses forms in which you provide Lucky Dog Creative with contact information (your name, address, daytime telephone number, and email address) so you can place orders, request information and support, and make product and service suggestions.
We then create an account for you (from a Username and Password that you create). When you order from us using a credit card, we will collect your credit card number and expiration date. If you contact us for support, we will keep an internal record of what support was given. We use your customer information only when it will be important for us to contact you regarding changes to our products and services, our web site, and special offers we think you'll find valuable.
If you would rather not receive this information, you can change your preferences in the “My Account” section within the Project Center. If we present a co-branded offer with any of our partners or affiliates, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, please contact us.
On rare occasions, one of our partners may require us to share your personal information with them. We will only do so with your explicit permission first. We will not share your personal information except with a third party to assist us in the processing or securing of your personal information or when we are required by law unless we have given you notice and choice, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site. We will share your information in order to comply with ICANN's rules, regulations and policies. We may also need to give out your information if one of our partners requires it, but these situations are rare.
Lucky Dog Creative uses information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our website, and to administer our Web site. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
Our site uses cookies to keep track of your orders and receipts. We use cookies to identify you so you don't have to login each time you visit our site. They are linked to your customerusername and password that is associated with the information in your account.
This site also contains links to other sites. Unfortunately, Lucky Dog Creative is not responsible for the privacy practices or the content of such Web sites.
Security
Lucky Dog Creative uses SSL (Secure Socket Layer) to protect your privacy and information. The only information we collect is necessary to process your order. None of your information is ever shared or sold to any other company or organization without your consent or express permission. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Please view our Secure Ordering page for further details.
Updating Your Information
You may alter your customer information or opt-out of receiving communications from our partners and us at any time. We have the following options to assist you in changing and modifying your customer information.
1. You may send an email to support@luckydogcreative.com
2. You may mail us at 830 N 6th Ave, Phoenix, Arizona, 85003
3. You may call us at 888-567-0522
4. Or you may fax us at 888-567-0522
Sending Emails
We use emails to communicate with you, to confirm your placed orders, provide all artwork and associated files related to the projects you have ordered, and to send information that you have requested. We also provide email links on our Contact Us page, to allow you to contact us directly. We strive to promptly reply to your messages.
The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will only be shared with third parties with your explicit permission.
Changes in Our Practices
If we make material changes to our information handling practices or other privacy policies, we will post those changes on this privacy statement, or notify you directly via email, at least 30 days prior to their implementation. Minor changes will be immediately effective upon reposting to this privacy statement on the Lucky Dog Creative website.
Service Provider
We use a credit card processing company to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Contests and Special Promotions
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level – you must be 18 or above to enter). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Refer-A-Colleague
If a user elects to use our referral service for informing a colleague about our site, we ask the user for the colleague's name and email address. Lucky Dog Creative will automatically send the colleague a one-time email inviting them to visit our website. Lucky Dog Creative stores this information for the sole purpose of sending this one-time email. The colleague may contact us at support@luckydogcreative.com to request the removal of this information from our database.
What Happens to my Personal Information if I Cease Doing Business with Lucky Dog Creative?
When you ask for your account to be canceled (either voluntarily or involuntarily) or you have no further need of our products or services, all of your personally identifiable information is placed in "deactivated" status on our relevant Lucky Dog databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements.
Contacting Us
If you have any questions about our privacy statement, the practices of this Web site, or your dealings with this site, please contact us at:
Lucky Dog Creative
ATTN: Creative Services Team
830 N 6th Avenue
Phoenix, Arizona 85003
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